Medical Scheduling & Patient Support Specialist

U.S. Department of Veterans Affairs; Burlington (CO); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Child care subsidy

Federal pension

Health insurance

Sick leave

Holiday pay

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Colorado to manage appointment scheduling and patient communications. This on-site role involves coordinating care with clinical staff and maintaining patient records.

You will provide information to patients, handle calls and messages, and ensure compliance with VHA scheduling guidelines while supporting efficient facility operations.

Responsibilities

• Scheduling and rescheduling appointments in compliance with VHA guidelines.
• Referring patients to other medical specialty clinics.
• Providing information to patients to resolve complaints.
• Interacting with internal and external customers.
• Reviewing and documenting clinical and administrative electronic health records.
• Obtaining medical information from patients and coordinating information for patient care.
• Greeting patients and relaying messages to staff.
• Answering telephone calls, secure messaging, and chat messages.
• Following national scheduling guidelines to ensure efficient operations.

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant in Colorado to manage appointment scheduling and patient communications. This on-site role involves coordinating care with clinical staff and maintaining patient records.

You will provide information to patients, handle calls and messages, and ensure compliance with VHA scheduling guidelines while supporting efficient facility operations.