Healthcare Scheduling & Admin Support Specialist

U.S. Department of Veterans Affairs; Lamar (CO); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Federal pension

Job summary

U.S. Department of Veterans Affairs in Colorado seeks a Medical Support Assistant to facilitate scheduling, patient coordination, and data management.

The role involves handling patient inquiries via phone, secure messaging, and chat, while ensuring accurate EHR entries and adherence to VHA guidelines. The MSA supports clinical staff by relaying information, coordinating patient care, and directing patients to appropriate services.

Qualifications

• Scheduling and rescheduling patient appointments.
• Refer patients to other medical clinics as needed.
• Provide information to resolve patient complaints.
• Review and document clinical and administrative EHR records.
• Obtain medical information from patients and coordinate care.
• Answer telephone calls, secure messaging, and chat messages.

Responsibilities

• Scheduling and rescheduling appointments per guidelines.
• Refer patients to appropriate specialty clinics.
• Provide information to resolve patient complaints.
• Review and document clinical and administrative EHR records.
• Coordinate information and actions for patient care.
• Communicate with patients and staff via calls, secure messages, and chat.

Skills

Scheduling appointments

Customer service

Electronic health records

Communication

Tools

VistA/Vista EHR

Job description

U.S. Department of Veterans Affairs in Colorado seeks a Medical Support Assistant to facilitate scheduling, patient coordination, and data management.

The role involves handling patient inquiries via phone, secure messaging, and chat, while ensuring accurate EHR entries and adherence to VHA guidelines. The MSA supports clinical staff by relaying information, coordinating patient care, and directing patients to appropriate services.