Healthcare Administrative Scheduler — Care Coordination

U.S. Department of Veterans Affairs; Salt Lake City (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

U.S. Department of Veterans Affairs Salt Lake City VA Health Care System seeks an Advanced Medical Support Assistant (AMSA) to provide administrative support in Health Administration and Community Care Services. The AMSA will coordinate care, schedule appointments, verify orders, and ensure smooth patient flow across clinics.

The role emphasizes strong customer service, clinic coordination, and proficient use of VA EHR systems to support treatment and access to care for veterans.

Qualifications

• High school diploma or GED or proficiency certificate from a State or territorial Board or Department of Education.
• Experience with scheduling appointments and medical terminology is required or beneficial.
• Demonstrated knowledge of medical terminology and patient data handling per HIPAA.
• Proficiency with Microsoft Office and electronic health record systems.
• Ability to communicate clearly, coordinate care, and support patient flow in ambulatory settings.

Responsibilities

• Greets and checks patients in/out for appointments.
• Schedules and cancels appointments and verifies provider orders/consults.
• Maintains clinic setup to support patient care needs.
• Develops and manages tracking for follow-up care and consults.
• Participates in team huddles and planning to optimize patient care.
• Monitors pre-appointment requirements and validates information in the record.
• Supports patient safety and coordinates with PACT/Community Care teams.
• Enters information into the electronic record and communicates with interdisciplinary team.

Skills

Customer service

Scheduling appointments

Microsoft Office

Communication

HIPAA privacy

Team collaboration

Education

High school diploma or GED

Tools

CPRS

VistA

Cerner

Job description

U.S. Department of Veterans Affairs Salt Lake City VA Health Care System seeks an Advanced Medical Support Assistant (AMSA) to provide administrative support in Health Administration and Community Care Services. The AMSA will coordinate care, schedule appointments, verify orders, and ensure smooth patient flow across clinics.

The role emphasizes strong customer service, clinic coordination, and proficient use of VA EHR systems to support treatment and access to care for veterans.