Community Care AMSA: Patient Access & Care Coordination

U.S. Department of Veterans Affairs; Tuskegee (AL); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Child Care Subsidy

Retirement

Job summary

The Advanced Medical Support Assistant (AMSA) position is with the U.S. Department of Veterans Affairs under the Central Alabama Veterans Health Care System in Tuskegee, AL.

The AMSA will handle Veterans and vendor calls, coordinate consults, and support the Community Care Program with HIPAA-compliant service across multiple systems. Responsibilities include end-to-end consult processing, documentation, and ensuring timely appointments, with a schedule 7:30am–4:00pm, Monday–Friday.

Qualifications

• Provide expert level, efficient, accurate responsive assistance to Veterans seeking care.
• Meet and exceed productivity standards as outlined in annual performance standards.

Responsibilities

• Initiate and carry out administrative duties in support of the VA Community Care Program.
• Assist Veterans, Vendors, and VA staff via the ACD line with HIPAA-compliant service.
• Review consults, create packets for consults, and create authorizations.
• Process end-to-end consults including preferences, approvals, documentation packets, and submissions.
• Provide customer service across phone, in-person, and various software to ensure service satisfaction.

Skills

Customer service

HIPAA compliance

Call handling

Medical terminology

Tools

ACD Line

Authorization system

Job description

The Advanced Medical Support Assistant (AMSA) position is with the U.S. Department of Veterans Affairs under the Central Alabama Veterans Health Care System in Tuskegee, AL.

The AMSA will handle Veterans and vendor calls, coordinate consults, and support the Community Care Program with HIPAA-compliant service across multiple systems. Responsibilities include end-to-end consult processing, documentation, and ensuring timely appointments, with a schedule 7:30am–4:00pm, Monday–Friday.