Veteran Care Access Coordinator

U.S. Department of Veterans Affairs; Bartlesville (OK); On-site; USD 46,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to provide administrative and customer service support to Veterans and healthcare teams.

The role includes scheduling appointments, processing consults, coordinating VA and community care, and maintaining patient records with a focus on timely access to quality care. Responsibilities include verifying demographics and insurance information, assisting with referrals, and coordinating communications between

Qualifications

• Must have high school diploma or equivalent.
• Proficiency in English (spoken and written).
• Experience with scheduling and coordinating patient services is preferred.

Responsibilities

• Schedule, cancel, and coordinate patient appointments.
• Maintain and verify patient records and demographics.
• Process patient consults and authorizations.
• Coordinate care with VA and community providers.
• Greet and assist Veterans and clinicians; provide information and referrals.
• Protect patient privacy and comply with VA security requirements.

Skills

Scheduling

Customer service

Medical records

Coordination

Education

High school diploma

Tools

CPRS

Job description

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) to provide administrative and customer service support to Veterans and healthcare teams.

The role includes scheduling appointments, processing consults, coordinating VA and community care, and maintaining patient records with a focus on timely access to quality care. Responsibilities include verifying demographics and insurance information, assisting with referrals, and coordinating communications between