Veterans Benefits Administrator

Virginia Department of Veterans Services; Chesapeake (VA); On-site; USD 50,000 - 54,000; Full time

Job summary

Virginia Department of Veterans Services in Chesapeake seeks a Veteran Service Administrator to provide administrative support to the appeals team, manage hearing calendars, update retroactive payments spreadsheets, scan and mail documents, and communicate with veterans and families. The role requires strong office administration skills, the ability to read and apply laws and regulations, and effective customer service.

REAL ID is required for employment.

Qualifications

• Minimum qualifications include knowledge of office administration practices and procedures.
• Some knowledge of laws and regulations pertaining to veterans’ benefits.
• Ability to read, interpret and apply laws, regulations and procedures.
• Strong communication with staff, officials and the public.
• Experience interviewing individuals and presenting information.

Responsibilities

• Provide administrative support to the appeals team, including calendar management.
• Assist with updating spreadsheets, faxing, scanning, uploading, and mailing documents.
• Educate veterans and dependents on services and benefits offered by VA and federal government.

Skills

Office administration

Laws and regulations

Word processing

Legal interpretation

Communication skills

Interviewing

Customer service

Job description

Virginia Department of Veterans Services in Chesapeake seeks a Veteran Service Administrator to provide administrative support to the appeals team, manage hearing calendars, update retroactive payments spreadsheets, scan and mail documents, and communicate with veterans and families. The role requires strong office administration skills, the ability to read and apply laws and regulations, and effective customer service.

REAL ID is required for employment.