Veterans Service Representative

Virginia Department of Veterans Services; Virginia Beach (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

The Virginia Department of Veterans Services seeks a Veterans Service Representative to support veterans, dependents, and families by helping secure benefits and quality care. You will advocate for clients and educate them on applicable programs, while promoting VDVS services.

Role involves preparing and presenting claims, outreach activities, and occasional travel or weekend availability as needed. Collaboration with a dedicated team ensures compassionate, accurate assistance for Virginia’s

Qualifications

• Knowledge of laws and regulations pertaining to veterans’ benefits.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply to casework.
• Ability to communicate effectively, orally and in writing; strong customer service and public speaking skills.
• Some overnight travel and regular community outreach, including some weekends or holidays, required.

Responsibilities

• Advocate for veterans and assist with preparation, presentation, and prosecution of claims.
• Educate veterans and dependents on state and federal benefits and programs.
• Promote VDVS services through outreach and community engagement.
• Ensure accurate recordkeeping and timely communication with clients and agencies.

Skills

Regulatory knowledge

Military knowledge

Regulatory interpretation

Written communication

Public speaking

Customer service

Travel readiness

Job description

Title: Veterans Service Representative

State Role Title: Prog Admin Specialist I

Hiring Range: $52,162-$56,890

Pay Band: 4

Agency: Dept of Veterans Services

Location: VVFS-Benefits Office

Agency Website: www.dvs.virginia

Recruitment Type: General Public - G

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To conduct outreach to promote VDVS and the programs offered.

Minimum Qualifications

Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and / or military veteran communities. Ability to interpret complex laws and regulations and apply to casework. Ability to communicate effectively, orally and in writing. Customer service and public speaking skills. Some overnight travel and regular community outreach to include some weekends or holidays is required.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.