Veterans Service Administrator

Commonwealth of VA Careers; Danville (VA); On-site; USD 33,000 - 36,000; Full time

Job summary

Commonwealth of VA Careers in Danville is seeking a Veterans Service Administrator to provide administrative support to the appeals team and to educate veterans and their families about available benefits. The role involves handling hearing calendars, data updates, and outreach activities to ensure claims and benefits are accessible and understood.

The position requires strong office skills, the ability to read and apply regulations, and excellent communication and customer service abilities.

Qualifications

• Working knowledge of office administration practices and procedures.
• Some knowledge of laws and regulations pertaining to veterans’ benefits.
• Ability to read, interpret and apply laws, regulations and procedures.
• Ability to communicate effectively, orally and in writing.

Responsibilities

• Provide administrative support to the appeals team (calendar, scanning, filing, communication).
• Educate veterans and dependents on services and benefits offered by VA and federal government.
• Assist clients in accessing lawful and ethical claims and benefits.

Skills

Office admin

Communication

Customer service

Regulations knowledge

Job description

Title: Veterans Service Administrator

State Role Title: Admin and Office Spec III

Hiring Range: $24.27 - $26.07

Pay Band: 3

Agency: Dept of Veterans Services

Location: Danville Benefits Field Office

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide administrative support to the appeals team, such as assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To assists clients in accessing of all lawful and ethical claims and benefits to which they are entitled.

Minimum Qualifications

Working knowledge of office administration practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Working skills with word processing equipment and office automated office systems. Ability to read, interpret and apply laws, regulations and procedures. Ability to communicate effectively, orally and in writing. Experience in interviewing individuals and compiling and presenting information obtained. Customer service skills.

Additional Considerations

An equivalent combination of training and experience indicating possession of the preceding knowledge, skills and abilities is desired. Eligible for VA accreditation as representative of the Virginia Department of Veterans Services. REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation. Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and/or military veteran communities. Ability to interpret complex laws and regulations and apply them to casework. Ability to communicate effectively, both orally and in writing. Strong customer service and public speaking skills. Some overnight travel and regular community outreach, including some weekends or holidays, is required.

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.