Veterans Service Representative

Veterans Education Transition & Employment Services; Virginia Beach (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

Dept of Veterans Services seeks a Veterans Service Representative to help Virginia’s veterans secure earned benefits and services. You will advocate for veterans and their families in preparing, presenting, and pursuing lawful claims, ensuring access to quality care and recognition.

The role involves educating veterans about available state and federal programs and conducting outreach to promote the department’s services. Some travel to outreach events is expected.

Qualifications

• Knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply to casework.
• Ability to communicate effectively, orally and in writing.
• Customer service and public speaking skills.

Responsibilities

• Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice.
• Advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims benefits to which they are entitled.
• Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.
• Conduct outreach to promote the Department of Veterans Services and the programs offered.

Skills

Customer service

Public speaking

Communication

Job description

• 5113235


• Virginia Beach, Virginia, United States


• Dept of Veterans Services


• Administrative Services


• Health and Human Services


• Human resources


• Full-Time (Salaried)


• Closing at: Oct 23 2026 - 23:55 EDT


• Dept of Veterans Services

Title

Veterans Service Representative

State Role Title

Prog Admin Specialist I

Hiring Range

$52,162-$56,890

Pay Band

4

Agency

Dept of Veterans Services

Location

VVFS-Benefits Office

Agency Website

www.dvs.virginia

Recruitment Type

General Public - G

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To conduct outreach to promote VDVS and the programs offered.

Minimum Qualifications

Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and / or military veteran communities. Ability to interpret complex laws and regulations and apply to casework. Ability to communicate effectively, orally and in writing. Customer service and public speaking skills. Some overnight travel and regular community outreach to include some weekends or holidays is required.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.


• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

Contact Information

Name: DVS HR Team
Phone: No Calls
Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer