Veterans Benefits & Appeals Administrator

Veterans Education Transition & Employment Services; Danville (VA); On-site; USD 33,000 - 36,000; Full time

Job summary

Dept of Veterans Services in Danville seeks a Veterans Service Administrator to provide administrative support to the appeals team and educate veterans on benefits. As Admin and Office Specialist III, you will manage hearing calendars, update retroactive payments, and assist veterans with outreach and access to lawful benefits offered by state and federal programs.

Strong customer service, written and oral communication skills, and knowledge of veterans’ benefits laws are essential.

Qualifications

• Working knowledge of office administration practices and some knowledge of laws and regulations pertaining to veterans’ benefits.
• Ability to read, interpret and apply laws, regulations and procedures.
• Excellent written and oral communication, plus customer service skills.
• Experience in interviewing individuals and compiling and presenting information obtained.

Responsibilities

• Provide administrative support to the appeals team, including calendar management, updates to retroactive payments spreadsheets, faxing, scanning, uploading, mailing and phoning veterans.
• Educate veterans and dependents on services and benefits offered by Virginia and the federal government.
• Assist clients in accessing lawful and ethical claims and benefits to which they are entitled.

Job description

Dept of Veterans Services in Danville seeks a Veterans Service Administrator to provide administrative support to the appeals team and educate veterans on benefits. As Admin and Office Specialist III, you will manage hearing calendars, update retroactive payments, and assist veterans with outreach and access to lawful benefits offered by state and federal programs.

Strong customer service, written and oral communication skills, and knowledge of veterans’ benefits laws are essential.