Veterans Services Representative

Veterans Education Transition & Employment Services; Richmond (VA); On-site; USD 52,000 - 57,000; Full time

Job summary

Dept of Veterans Services in Virginia is seeking a Veterans Services Representative to support veterans, dependents, and families by ensuring they receive earned benefits, quality care, and recognition for their service. You will advocate for and assist in the preparation, presentation, and prosecution of veterans' claims for benefits they are entitled to.

The role requires knowledge of veterans' benefits laws, ability to interpret complex regulations, strong oral and written communication,

Qualifications

• Knowledge of laws and regulations pertaining to veterans’ benefits preferred.
• Experience with the military and/or military veteran communities.
• Ability to interpret complex laws and regulations and apply to casework.
• Ability to communicate effectively, orally and in writing.
• Customer service and public speaking skills.
• Some overnight travel and regular community outreach including some weekends or holidays is required.

Responsibilities

• Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice.
• To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled.
• To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Job description

• 5113127
• Richmond, Virginia, United States
• Dept of Veterans Services
• Administrative Services
• Health and Human Services
• Human resources
• Full-Time (Salaried)
• Closing at: Oct 16 2026 - 23:55 EDT
• Dept of Veterans Services

Title

Veterans Services Representative

State Role Title

Prog Admin Specialist I

Hiring Range

$52,162 - $56,890

Pay Band

4

Agency

Dept of Veterans Services

Location

McGuire VA Med Cntr Benefits

Agency Website

www.dvs.virginia.gov

Recruitment Type

General Public - G

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To advocate for and assist veterans and their dependents in the preparation, presentation, and prosecution of all lawful and ethical veterans claims for benefits to which they are entitled. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government.

Minimum Qualifications

Knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Experience with the military and / or military veteran communities. Ability to interpret complex laws and regulations and apply to casework. Ability to communicate effectively, orally and in writing. Customer service and public speaking skills. Some overnight travel and regular community outreach to include some weekends or holidays is required.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

Equal Opportunity Employer