Veteran Service Administrator

Virginia Department of Veterans Services; Chesapeake (VA); On-site; USD 50,000 - 54,000; Full time

Job summary

Virginia Department of Veterans Services in Chesapeake seeks a Veteran Service Administrator to provide administrative support to the appeals team, manage hearing calendars, update retroactive payments spreadsheets, scan and mail documents, and communicate with veterans and families. The role requires strong office administration skills, the ability to read and apply laws and regulations, and effective customer service.

REAL ID is required for employment.

Qualifications

• Minimum qualifications include knowledge of office administration practices and procedures.
• Some knowledge of laws and regulations pertaining to veterans’ benefits.
• Ability to read, interpret and apply laws, regulations and procedures.
• Strong communication with staff, officials and the public.
• Experience interviewing individuals and presenting information.

Responsibilities

• Provide administrative support to the appeals team, including calendar management.
• Assist with updating spreadsheets, faxing, scanning, uploading, and mailing documents.
• Educate veterans and dependents on services and benefits offered by VA and federal government.

Skills

Office administration

Laws and regulations

Word processing

Legal interpretation

Communication skills

Interviewing

Customer service

Job description

Title: Veteran Service Administrator

State Role Title: Prog Admin Manager II

Hiring Range: $24.27-$26.07

Pay Band: 3

Agency: Dept of Veterans Services

Location: Chesapeake DVS Office

Agency Website: www.dvs.virginia.gov

Recruitment Type: General Public - G

Job Duties

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice. To provide administrative support to the appeals team, such as assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work. To educate veterans and dependents on the services and benefits offered by Virginia and the federal government. To assists clients in accessing of all lawful and ethical claims and benefits to which they are entitled.

Minimum Qualifications

Working knowledge of office administration practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits is preferred. Working skills with word processing equipment and office automated office systems. Ability to read, interpret and apply laws, regulations and procedures. Ability to communicate effectively with staff, agency officials and the public. Experience in interviewing individuals and compiling and presenting information obtained. Customer service skills.

Additional Considerations

REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.

Contact Information

Name: DVS HR Team

Phone: No Calls

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.