Veteran Services Admin Support Specialist II

ACCESS; Medford (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

ACCESS is seeking a Veteran Services Program Support Specialist II to provide administrative support to program staff in Medford, MA. The role involves data entry, file review, eligibility screening, and coordinating with staff to ensure timely service delivery.

You will report to the Veteran Services Program Supervisor and collaborate with multiple departments to maintain files, assist with program operations, and respond to inquiries from participants and stakeholders.

Qualifications

• Belief in ACCESS’ mission to provide food, warmth, and shelter.
• Minimum 1 year experience in a client-focused field.
• Ability to multitask and maintain concentration with attention to detail.
• Strong interpersonal, written communication, and oral communication skills.
• Able to work independently and collaboratively.
• Demonstrated record keeping and organizational skills with admin duties.
• Excellent computer skills including Microsoft Office and web-based applications.
• Valid driver’s license with acceptable driving record.
• Bilingual in English and Spanish preferred.

Responsibilities

• Input accurate information in a timely manner into multiple databases as necessary.
• Provides administrative support to the Veteran Services Program Supervisor, Program Manager, and Department Director.
• Assemble and maintain files, reference materials and create documents for staff as instructed by Veteran Services Program Supervisor, Program Manager, and Department Director.
• Perform documentation review for data entry; communicate with program staff regarding errors.
• Provide backup to Intake Specialist – including interviewing, screening, and determining participant eligibility for Federal and State Assistance programs.
• Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to participants.
• Answer and return phone calls from the Vet Line in a timely manner.
• Complete other duties and special projects as assigned by the Veteran Services Program Leadership.

Job description

ACCESS is seeking a Veteran Services Program Support Specialist II to provide administrative support to program staff in Medford, MA. The role involves data entry, file review, eligibility screening, and coordinating with staff to ensure timely service delivery.

You will report to the Veteran Services Program Supervisor and collaborate with multiple departments to maintain files, assist with program operations, and respond to inquiries from participants and stakeholders.