Program Support Specialist II SSVF

Paycom - ATS; Medford (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Paycom - ATS in Medford, OR is hiring a Veteran Services Program Support Specialist II to assist program staff. You will perform data entry, file reviews, and eligibility screening, while providing general administrative support to leadership and coordinating referrals with partner departments.

Requirements include at least 1 year in a client-focused field, strong communication skills, confidentiality, and proficiency in Microsoft Office. Bilingual English/Spanish preferred.

Qualifications

• Minimum 1 year of experience in a client-focused field.
• Ability to multitask across multiple duties with attention to detail.
• Strong written and oral communication and interpersonal skills.
• Demonstrated ability to maintain participant and interdepartmental confidentiality.
• Proficient in Microsoft Office and web-based applications.

Responsibilities

• Provide administrative support to Veteran Services Program leadership.
• Enter data accurately into multiple databases and review files for errors.
• Coordinate referrals with other departments and agencies.
• Answer and return calls from the Vet Line in a timely manner.
• Assist with intake screening to determine participant eligibility for programs.

Skills

Multitasking

Interpersonal skills

Written communication

Oral communication

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Position SummaryThis position is responsible for providing support to all program staff within the Veteran Services program. This position will report directly to Veteran Services Program Supervisor. The Veteran Services Program Support Specialist II will perform a variety of general office tasks including, data entry, file review, file maintenance, program eligibility, return phone calls, in addition to other office duties.Position Duties & ResponsibilitiesInput accurate information in a timely manner into multiple databases as necessary.Provides administrative support to the Veteran Services Program Supervisor, Program Manager, and Department Director.Assemble and maintain files, reference materials and create documents for staff as instructed by Veteran Services Program Supervisor, Program Manager, and Department Director.Perform documentation review for data entry errors. Communicate with program staff regarding errors.Provide backup to Intake Specialist – including but not limited to interviewing, screen, and work with Program Supervisor/Manager to determine participant eligibility for Federal and State Assistance programs.Coordinate with other Departments and/or Agencies to provide referrals for programs/services in the community to ensure maximum service to participants.Answer and return phone calls from the Vet Line in a timely manner responding appropriately.Complete other duties and special projects as assigned by the Veteran Services Program Leadership.Position RequirementsBelief in ACCESS’ mission to provide food, warmth, and shelter.A minimum 1-year experience in a client focused field.Must be able to multitask in a variety of areas and maintain sustained concentration with attention to detail.Must have good interpersonal, written communication, and oral communication skills.Demonstrated ability to work effectively with customers and co-workers, sustain participant and interdepartmental confidentiality.Able to work both independently and collaboratively.Demonstrative excellent record keeping and organizational skills with a minimum of six months experience with administrative duties.Excellent computer skills including proficiency in software programs including but not limited to Microsoft Office products and web-based applications.Valid Oregon driver’s license with record that is acceptable under ACCESS’ insurance policies.Bilingual in English and Spanish is preferred