Veteran Service Assistant

USVETS Ventura; Cabrillo Village (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

USVETS Ventura is seeking a Veteran Service Assistant to provide daily essential services and compassionate support in a structured living environment for veterans. The role emphasizes safety, dignity, and client-first service.

The position requires a High School Diploma or equivalent, strong interpersonal skills, and the ability to stay calm under pressure. In-person work with potential for growth and training within a mission-driven nonprofit.

Qualifications

• Strong interpersonal and communication skills.
• Ability to remain composed in high-stress situations and apply sound judgment.
• Basic computer literacy required.

Responsibilities

• Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.
• Support veterans with needs, concerns, and transitions—including move-ins and move-outs.
• Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.
• Implement and uphold safety protocols, including bed checks, emergency actions, and room inspections.
• Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.
• Assist with facility cleanliness, maintenance, inventory, and preparation for inspections.
• Maintain logs, reports, and documentation of services, safety checks, and client interactions.

Skills

Interpersonal skills

Communication skills

Computer literacy

Calm under pressure

Team collaboration

Education

High School Diploma

Tools

None

Job description

Do you want to make a difference in the lives of veterans? Are you calm under pressure, compassionate, and committed to safety?Join U.S.VETS, the leading nonprofit working to end veteran homelessness, as a Veteran Service Assistant. This frontline role is essential to providing daily support and ensuring a safe, respectful, and structured living environment for the veterans we serve.*Key Responsibilities** Veteran-Centered Service: Deliver daily essential services such as meals, hygiene supplies, and shelter with dignity and care.* Customer Service Excellence: Support veterans with their needs, concerns, and transitions—including move-ins and move-outs—while maintaining a client-first approach.* Conflict Resolution & De-escalation: Respond to and help prevent verbal and physical altercations; document incidents and report to site leadership promptly.* Safety & Emergency Procedures: Implement and uphold all safety protocols, including bed checks, emergency response actions, and room inspections to ensure a clean and hazard-free facility.* Team Collaboration: Work closely with clinical and residential staff to maintain a therapeutic and supportive environment.* Facility Upkeep: Assist with facility cleanliness, maintenance, inventory supply needs, and preparation for inspections.* Routine Monitoring & Documentation: Maintain logs, reports, and documentation of services, safety checks, and client interactions.* High School Diploma or equivalent required.* Experience working with veterans, individuals in recovery, or similar populations preferred.* Strong interpersonal and communication skills.* Ability to remain composed in high-stress situations and apply sound judgment.* Commitment to fostering a safe, sober, and respectful environment.* Basic computer literacy.* Valid driver’s license preferred (company vehicle use may require additional training and insurance eligibility).*Why U.S.VETS?** Be a part of a mission-driven team dedicated to helping those who served our country.* Gain meaningful experience in residential services, case coordination, and veteran care.* Access opportunities for growth, training, and impact in the nonprofit sector.Work Location: In person