CASE MANAGER II

USVETS Phoenix; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Generous PTO

Job summary

U.S.VETS Phoenix is hiring a Case Manager II to provide trauma-informed, strengths-based support to veterans facing housing instability, trauma, and mental health challenges. You will conduct assessments, develop individualized service plans, and coordinate services with the VA, landlords, and treatment providers.

You will also conduct regular one-on-one meetings, house calls to project-based and scattered-site units, transport clients as needed, facilitate life skills groups, and document all

Qualifications

• Bachelor’s degree in social work, psychology, counseling, or related field.
• At least two years of work experience in case management or related social services roles.
• Ability to pass background checks for programs involving incarcerated/recently released clients.
• Strong communication, documentation, and organizational skills.
• Proficiency in Microsoft Office and electronic records systems.
• Valid driver’s license with clean driving record; able to complete driver training.
• Experience with homeless, veteran, or justice‑involved populations is a plus.
• Certification in Substance Abuse Counseling (e.g., CCAPP, CAADE) is a plus.

Responsibilities

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.
• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet goals.
• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).
• Transport clients in company vehicles to appointments, interviews, court appearances and other meetings as needed.
• Facilitate life skills groups and/or therapeutic groups for veteran populations.
• Document all services and critical incident reports using MCR and other electronic records systems.

Skills

Case management

Trauma-informed care

Documentation

Microsoft Office

Education

Bachelor’s degree in social work, psychology, counseling, or related field

Tools

MCR

Electronic records systems

Job description

Lead with heart, serve with purpose. Join U.S.VETS to empower homeless and at-risk veterans & families rebuild their lives.Are you a compassionate, solutions-oriented professional with a bachelor’s degree in social work, psychology, counseling or a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case management expertise can make a meaningful impact?U.S. VETS the nation’s largest nonprofit dedicated to ending veteran homelessness—is hiring a Case Manager II to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability.What You’ll DoAs a Case Manager II, you will provide trauma-informed, strengths-based case management to veterans Responsibilities include:Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).Conduct home visits at project-based units or scattered sites to ensure health and welfare of clientsTransport clients in company vehicles to appointments, interviews, court appearances and other meetings as needed.Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children).Assist with crisis intervention, urgent client matters, and after-hours support as needed.Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems.Conduct random drug and alcohol screenings and ensure compliance with program rules and service plans.Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.You AreMission-Driven – You are passionate about serving veterans and making a difference.Experienced – You have a solid foundation in case management, ideally with at-risk populations such as those experiencing homelessness, mental health disorders, or substance use.Organized & Adaptable – You can juggle multiple priorities, stay on top of documentation, and thrive in a team-based culture.Team-Oriented – You’re ready to support peers, collaborate across service team, and help elevate program quality.Required QualificationsBachelor’s degree in social work, psychology, counseling, or related fieldAt least two years of work experience in case management or other roles in the social services arenaAbility to pass background checks if assigned to programs involving incarcerated or recently released clientsStrong communication, documentation, and organizational skillsProficiency in Microsoft Office and electronic records systemsValid and current driver’s license with clean driving record to meet company insurance requirements; ability to complete and pass a driver training courseNot required but a definite PLUS!Experience working with homeless, veteran or justice-involved populationsCertification in Substance Abuse Counseling (e.g., CCAPP, CAADE)Experience facilitating groups or life skills classesWhy Join U.S. VETS?Comprehensive Benefits: Medical, dental, vision, 401(k) with match, generous PTO, and more.Grow Your Career: Gain valuable experience while receiving training and mentorshipSupportive Culture: Join a team of passionate professionals committed to collaboration, partnership, and the pursuit of excellence in our service to veterans and their families.Make a Daily Impact: Help at-risk veterans and their families find housing, healing, and hope.Join us to ensure no veteran is left behind. Apply today and be part of the solution.Not sure if you meet every requirement? Apply anyway.At U.S.VETS, we know that strong candidates come from all backgrounds and life experiences. If you're passionate about our mission to end veteran homelessness and bring your skills, commitment, and heart to the table—even if your experience doesn't align perfectly with every qualification listed— we encourage you to apply. You may be exactly who we’re looking for!