Frontline Medical Support Assistant – Veterans Care

Aptive; Colorado Springs (CO); On-site; USD 29,577 - 36,589; Full time

Job summary

Aptive is looking for a full-time Medical Support Assistant in Colorado Springs, CO to support Veterans at the VA Health Care System. The role involves scheduling appointments, managing patient data, and providing administrative support. Candidates should have at least a high school diploma, 6 months of customer service experience, proficiency in Microsoft Office, and a typing speed of at least 50 words per minute. U.S. citizenship is a requirement, and the role is onsite.

Qualifications

• U.S. citizenship required.
• Oral and written proficiency in English.
• Minimum of 6 months’ customer service experience.
• At least 1 year of clerical or healthcare administrative experience.

Responsibilities

• Schedule and manage Veteran appointments using VHA systems.
• Respond to incoming calls and Veteran inquiries.
• Conduct patient check-ins and check-outs.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Customer service

Clerical experience

Proficiency with Microsoft Office Suite

Typing speed (50 WPM)

Basic medical terminology knowledge

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Aptive is looking for a full-time Medical Support Assistant in Colorado Springs, CO to support Veterans at the VA Health Care System. The role involves scheduling appointments, managing patient data, and providing administrative support. Candidates should have at least a high school diploma, 6 months of customer service experience, proficiency in Microsoft Office, and a typing speed of at least 50 words per minute. U.S. citizenship is a requirement, and the role is onsite.