Medical Support Assistant

Aptive; Glendale (CO); On-site; USD 26,000 - 32,000; Full time

Job summary

Arrow ARC is seeking reliable Medical Support Assistants to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care.

All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Onsite positions across multiple locations in Eastern Colorado with full-time schedules and compensation of $19.68–$22.99 per hour

Qualifications

• U.S. citizenship or eligible to work in the United States.
• High school diploma or GED required.
• Oral and written proficiency with English.
• Basic medical terminology knowledge.
• Minimum of 6 months’ customer service experience.
• At least 1 year of clerical, call center, or healthcare administrative experience.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Typing speed of at least 50 WPM.
• Ability to pass a federal background investigation and obtain Tier 1 security clearance.

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in line with national guidelines.
• Receive and respond to calls, secure messages, and Veteran inquiries.
• Conduct patient check-ins and check-outs.
• Review, verify, and update demographics, insurance, and other patient data in VA systems.
• Support outpatient consult management, including Community Care consults and HS RM.
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments.
• Coordinate care across internal VA services and external providers when applicable.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

English proficiency

Typing 50 WPM

Basic medical terminology

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

Job Summary

Job Summary

Job Title:Medical Support Assistant

Department:Department of Veterans Affairs

Healthcare System:VA Health Care System

Location: Onsite; Multiple locations in Eastern Colorado

Work Schedule:Full-time

Compensation: 19.68/hr - 22.99/hr (county of residence dependent)

Overview:Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Primary Responsibilities

Primary Responsibilities

Key Responsibilities:

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines

• Receive and respond to incoming calls, secure messages, and Veteran inquiries

• Conduct patient check-ins and check-outs

• Review, verify, and update demographics, insurance, and other patient data in VA systems

• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)

• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments

• Coordinate care across internal VA services and external providers when applicable

• Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Minimum Qualifications

Minimum Qualifications

• U.S. citizenship

• High school diploma or GED required

• Oral and written proficiency with English.

• Basic medical terminology knowledge

• Minimum of 6 months’ customer service experience

• At least 1 year of clerical, call center, or healthcare administrative experience

• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)

• Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)

• Ability to pass a federal background investigation and obtain Tier 1 security clearance

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Businessjoint venture between Artemis ARC and AptiveResources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.