Medical Support Assistant

Aptive; Town of Montana (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

Aptive Resources is seeking a Medical Support Assistant to support the Department of Veterans Affairs across the Rocky Mountain Network (VISN 19). You will be the administrative backbone of the care team, ensuring Veterans are scheduled, seen, and followed up without gaps.

Responsibilities include scheduling, EMR processing, and coordinating with clinical staff to resolve issues while maintaining HIPAA-compliant records. A strong emphasis on customer service and accuracy is required.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office, clinic, or hospital admin role; scheduling preferred.
• Knowledge of medical terminology and electronic medical records.
• Strong customer service and communication skills with Veterans.
• Must pass a federal background investigation (Tier 1/Low Risk).
• U.S. work authorization; ability to obtain VA PIV badge.

Responsibilities

• Schedule patient appointments and coordinate calendars for providers and clinics.
• Track and respond to electronic orders, consults, and items in VA EMR.
• Support care and treatment of Veterans through accurate administrative processing.
• Communicate with Veterans, clinical staff, and departments to resolve issues.
• Maintain records in accordance with VA privacy requirements.

Skills

Scheduling experience

Customer service

Communication skills

Medical terminology

EMR knowledge

Education

High school diploma or equivalent

Tools

EMR systems (VistA/CPRS, Cerner)

Job description

Job Summary

Medical Support Assistant (MSA) — VA Rocky Mountain Network

Employer: Aptive ResourcesLocation: VA facilities across VISN 19 (Denver & Grand Junction, CO; Fort Harrison, MT; Salt Lake City, UT; Sheridan & Cheyenne, WY; Oklahoma City, Muskogee & Tulsa, OK).

Important Note: You must be located within 50 miles of the VA facility in Denver & Grand Junction, CO; Fort Harrison, MT; Salt Lake City, UT; Sheridan & Cheyenne, WY; Oklahoma City, Muskogee & Tulsa, OK for this opportunity

Schedule: Full-time - Monday through FridayContract: Long-term federal contract — base period beginning September 15, 2026, with option year through September 2028 and possible extension

Primary Responsibilities

About the Role

Aptive Resources is hiring Medical Support Assistants to support the Department of Veterans Affairs across the Rocky Mountain Network (VISN 19). As an MSA, you'll be the administrative backbone of the care team — making sure Veterans get scheduled, seen, and followed up on without things falling through the cracks.

What You'll Do

• Schedule patient appointments and coordinate calendars for providers and clinics
• Track, review, and respond to electronic orders, consults, and other items in the VA's electronic medical record
• Support the care and treatment of Veterans through accurate, timely administrative processing
• Communicate with Veterans, clinical staff, and other departments to resolve scheduling and consult issues
• Maintain accurate records in accordance with VA policies and privacy requirements (HIPAA/Privacy Act)

Minimum Qualifications

What You'll Need:

• High school diploma or equivalent
• Prior experience in a medical office, clinic, or hospital administrative role (scheduling experience strongly preferred)
• Working knowledge of medical terminology and electronic medical records (VistA/CPRS or Cerner a plus)
• Strong customer service and communication skills — you'll interact with Veterans daily
• Ability to pass a federal background investigation (Tier 1/Low Risk — no security clearance required)
• U.S. work authorization; must be able to obtain a VA PIV badge

Why This Role:

• Serve those who served — direct daily impact on Veterans' access to care
• Stable, long-term federal contract with option periods
• Full-time benefits

About Aptive

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10‑year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Businessjoint venture between Artemis ARC and AptiveResources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.