Veterans Medical Support & Scheduling Specialist

Artemis ARC; Colorado Springs (CO); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Sign-On Bonus

Job summary

Arrow ARC seeks a Medical Support Assistant to support Veterans in the VA Eastern Colorado Health Care System. The onsite role in Colorado Springs involves front-line administrative tasks across outpatient clinics, virtual care services, and coordination with care teams.

You will handle scheduling, patient check-ins, data entry in VA systems, and support for community care referrals. A $1,000 sign-on bonus is offered after 90 days for qualified hires.

Qualifications

• U.S. citizenship
• High school diploma or GED required
• Oral and written proficiency with English
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least 1 year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
• Receive and respond to incoming calls, secure messages, and Veteran inquiries
• Conduct patient check-ins and check-outs
• Review, verify, and update demographics, insurance, and other patient data in VA systems
• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
• Coordinate care across internal VA services and external providers when applicable
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Skills

Customer service

Microsoft Office

Data entry / typing 50 WPM

Communication skills

Education

High school diploma or GED

Job description

Arrow ARC seeks a Medical Support Assistant to support Veterans in the VA Eastern Colorado Health Care System. The onsite role in Colorado Springs involves front-line administrative tasks across outpatient clinics, virtual care services, and coordination with care teams.

You will handle scheduling, patient check-ins, data entry in VA systems, and support for community care referrals. A $1,000 sign-on bonus is offered after 90 days for qualified hires.