Medical Support Assistant — Veteran Care Scheduling

Aptive; Glendale (CO); On-site; USD 26,000 - 32,000; Full time

Job summary

Arrow ARC is seeking reliable Medical Support Assistants to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care.

All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Onsite positions across multiple locations in Eastern Colorado with full-time schedules and compensation of $19.68–$22.99 per hour

Qualifications

• U.S. citizenship or eligible to work in the United States.
• High school diploma or GED required.
• Oral and written proficiency with English.
• Basic medical terminology knowledge.
• Minimum of 6 months’ customer service experience.
• At least 1 year of clerical, call center, or healthcare administrative experience.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Typing speed of at least 50 WPM.
• Ability to pass a federal background investigation and obtain Tier 1 security clearance.

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in line with national guidelines.
• Receive and respond to calls, secure messages, and Veteran inquiries.
• Conduct patient check-ins and check-outs.
• Review, verify, and update demographics, insurance, and other patient data in VA systems.
• Support outpatient consult management, including Community Care consults and HS RM.
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments.
• Coordinate care across internal VA services and external providers when applicable.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

English proficiency

Typing 50 WPM

Basic medical terminology

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

Arrow ARC is seeking reliable Medical Support Assistants to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care.

All roles require attention to detail, effective communication, and a strong commitment to Veteran care. Onsite positions across multiple locations in Eastern Colorado with full-time schedules and compensation of $19.68–$22.99 per hour