Veteran Care Advisor - Caregiver Navigator (Remote)

Sharecare; Olympia (WA); Remote; USD 25,000 - 33,000; Full time

Job summary

Sharecare's CareLinx division seeks a compassionate Care Advisor to support Veteran programs. You will coordinate non-medical, in-home respite, and supportive care services for Veterans and their families, ensuring care hours align with program requirements.

You will guide caregivers through search, interviews, and hiring, provide ongoing support to promote continuity of care, and maintain detailed notes in CareLinx’s EHR in a fast-paced call center environment.

Qualifications

• High school diploma or equivalent required.
• Military experience is a plus but not required.
• Some college coursework preferred.
• At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
• Previous healthcare experience preferred.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.

Skills

Time management

Verbal and written communication

Organization

Problem solver

Professional, confident, outgoing

Maintain confidentiality

Meet performance goals

Education

High school diploma or equivalent

Some college coursework

Tools

Microsoft Office

Job description

Sharecare's CareLinx division seeks a compassionate Care Advisor to support Veteran programs. You will coordinate non-medical, in-home respite, and supportive care services for Veterans and their families, ensuring care hours align with program requirements.

You will guide caregivers through search, interviews, and hiring, provide ongoing support to promote continuity of care, and maintain detailed notes in CareLinx’s EHR in a fast-paced call center environment.