Remote Veteran Care Advisor

Sharecare; Atlanta (GA); Remote; USD 22,000 - 33,000; Full time

Job summary

CareLinx by Sharecare is seeking a compassionate, mission-driven Care Advisor to support our Veteran programs. In this role, you will work directly with Veterans and their families to coordinate non-medical, in-home respite and supportive care services that allow Veterans to remain safely and comfortably in their homes.

As a Care Advisor supporting Veterans Affairs programs, you will serve as a trusted liaison between Veterans, their caregivers, and VA clinical and administrative partners.

Qualifications

• High school diploma or equivalent.
• Military experience is a plus but not required.
• Some college-level coursework preferred.
• At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
• Previous healthcare experience preferred.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text

Skills

Time management

Communication skills

Organization

Multitasking

Problem solving

Professional demeanor

Confidentiality

Performance goals

Education

High school diploma

Some college coursework

Tools

Microsoft Office Suite

Job description

CareLinx by Sharecare is seeking a compassionate, mission-driven Care Advisor to support our Veteran programs. In this role, you will work directly with Veterans and their families to coordinate non-medical, in-home respite and supportive care services that allow Veterans to remain safely and comfortably in their homes.

As a Care Advisor supporting Veterans Affairs programs, you will serve as a trusted liaison between Veterans, their caregivers, and VA clinical and administrative partners.