Remote Care Advisor for Veteran Support & Care Coordination

Sharecare; Phoenix (AZ); Remote; USD 25,000 - 33,000; Full time

Job summary

Sharecare’s CareLinx unit seeks a compassionate Care Advisor to support Veterans programs, coordinating non-medical in-home respite and supportive care services for Veterans and their families.

As a Care Advisor for VA programs, you will guide Veterans and caregivers through search, interview, and hire, ensuring alignment with authorized care hours and program rules, and provide ongoing support to promote continuity of care and satisfaction.

Qualifications

• High school diploma or equivalent, required.
• Military experience is a plus but not required.
• Some college-level coursework, preferred.
• At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
• Previous healthcare experience preferred.

Responsibilities

• Guide members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.

Skills

Customer service

Call center

Communication

Microsoft Office

Confidentiality

Empathy

Time management

Teamwork

Education

High school diploma or equivalent

Some college

Military experience (plus)

Tools

Microsoft Office Suite

Job description

Sharecare’s CareLinx unit seeks a compassionate Care Advisor to support Veterans programs, coordinating non-medical in-home respite and supportive care services for Veterans and their families.

As a Care Advisor for VA programs, you will guide Veterans and caregivers through search, interview, and hire, ensuring alignment with authorized care hours and program rules, and provide ongoing support to promote continuity of care and satisfaction.