Care Advisor - Veteran Support (Remote)

Sharecare Operating Company, Inc.; Mesa (AZ); Remote; USD 35,000 - 45,000; Full time

Job summary

Sharecare Operating Company, Inc. is seeking a Care Advisor in Mesa, Arizona to support Veterans programs with compassionate, mission-driven service. In this full-time hourly role, you will coordinate non-medical care services, ensuring Veterans receive the support they need.

The ideal candidate possesses strong communication skills, detail orientation, and a background in customer service, preferably in healthcare. Military Veterans and family members are encouraged to apply, as your experience and understanding of military culture are invaluable.

Qualifications

• 1+ year in a productivity-based customer service role or call center experience.
• Prior healthcare experience preferred.
• Military experience is a plus.

Responsibilities

• Guide members through caregiver search via exceptional communication.
• Provide ongoing support post-caregiver hire.
• Document interactions in CareLinx’s EHR system.
• Collaborate with team members professionally.
• Maintain excellent communication skills via various channels.

Skills

Effective time management skills

Excellent verbal communication skills

Attention to detail

Problem-solving

Customer service experience

Education

High school diploma or equivalent

Some college-level coursework

Tools

Microsoft Office Suite

Job description

Job Summary

CareLinx by Sharecare is seeking a compassionate, mission‑driven Care Advisor to support our Veteran programs. In this role, you will work directly with Veterans and their families to coordinate non‑medical, in‑home respite and supportive care services that allow Veterans to remain safely and comfortably in their homes. As a Care Advisor supporting Veterans Affairs programs, you will serve as a trusted liaison between Veterans, their caregivers, and VA clinical and administrative partners. You will guide Veterans and their families through the caregiver search, interview, and hire process, ensuring alignment with authorized care hours and program requirements. Once a caregiver match is made, you will provide ongoing support to promote continuity of care, satisfaction, and successful outcomes.

This role is ideal for individuals who feel called to serve those who have served. Military Veterans and family members are strongly encouraged to apply. Your lived experience, understanding of military culture, and commitment to service are deeply valued in this position. Care Advisors play a critical role in upholding the integrity of VA‑funded services through accurate documentation, clear communication, and adherence to program guidelines.

Job Type

Full‑Time, Hourly

Essential Job Functions

• Guide members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction.
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system.
• Work collaboratively and professionally with other team members and teams within CareLinx.
• Exhibit excellent verbal and written communication skills via phone, email, and text.

Specific Skills / Attributes

• Effective time management skills and high attention to detail.
• Excellent verbal and written communication skills.
• Superior organization and multitasking capabilities.
• Goal‑driven, problem solver.
• Professional, confident, outgoing demeanor.
• Experience working with Microsoft Office Suite.
• Ability to maintain strict confidentiality, and exercise good judgment.

Qualifications

• High school diploma or equivalent (required).
• Military experience is a plus but not required.
• Some college‑level coursework (preferred).
• At least one year of experience in a productivity‑based customer service role, or call center environment, or a minimum of two years experience in a customer service environment.
• Previous healthcare experience preferred.

EEO Statement

Sharecare and its subsidiaries are Equal Opportunity Employers and E‑Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.