Vet Receptionist: Compassion, Care, Growth Opportunities

Mission Pet Health; Durham (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Teladoc access

Job summary

Mission Pet Health is seeking a friendly Receptionist in Durham, NC to manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects compassionate care.

You will coordinate care by maintaining accurate records, scheduling appointments, and processing transactions while educating clients on preventive services in a Fear Free environment. Weekend availability is required.

Qualifications

• Excellent customer service and communication abilities.
• Ability to stay organized and multitask in a fast-paced setting.
• Compassionate, empathetic approach with clients and pets.
• Team-oriented with capability to work independently when needed.
• Animal handling experience required; Fear Free environment.
• Experience with veterinary software preferred; some weekends/holidays flexibility.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients warmly, and reflect compassionate care.
• Ensure seamless care coordination: maintain medical records, manage appointments, and handle financial transactions.
• Advocate for pet health: educate clients on preventative care and hospital services to ensure best care.
• Exhibit compassion and empathy in every interaction, treating each pet with care.

Skills

Customer service

Communication skills

Organizational skills

Team collaboration

Animal handling

Veterinary software

Tools

Veterinary software

Job description

Mission Pet Health is seeking a friendly Receptionist in Durham, NC to manage a multi-line phone system, greet clients with warmth, and ensure every interaction reflects compassionate care.

You will coordinate care by maintaining accurate records, scheduling appointments, and processing transactions while educating clients on preventive services in a Fear Free environment. Weekend availability is required.