Vet Receptionist & Client Experience Specialist

Western-Veterinary-Partners-1; Redondo Beach (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Pacific Animal Hospital in Redondo Beach, CA is seeking a friendly Veterinary Receptionist to welcome clients, schedule appointments, and guide care decisions. You will manage daily patient flow, greet clients, answer phones, and handle transactions with accuracy and a professional, compassionate demeanor.

The role emphasizes teamwork in a fast-paced practice, with a focus on exceptional client experiences and clear communication of services and options.

Qualifications

• 1+ years of experience in a customer service or reception role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in a multi-phone line system and in-person client interactions.
• Experience with IDEXX Neo is preferred.
• Excellent verbal and written communication; compassionate service.
• Experience scheduling appointments and coordinating calendars.
• Ability to process payments and maintain financial records.
• Positive attitude and team collaboration.

Responsibilities

• Serve as the welcoming face of the hospital and build client trust.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and payments.
• Provide essential information about services to clients.

Skills

Multi-line phone system management

Customer service

Front-desk experience

Compassionate communication

Appointment scheduling

Payment processing

Tools

IDEXX Neo

Job description

Pacific Animal Hospital in Redondo Beach, CA is seeking a friendly Veterinary Receptionist to welcome clients, schedule appointments, and guide care decisions. You will manage daily patient flow, greet clients, answer phones, and handle transactions with accuracy and a professional, compassionate demeanor.

The role emphasizes teamwork in a fast-paced practice, with a focus on exceptional client experiences and clear communication of services and options.