Veterinary Receptionist / Customer Service Representative

Pacific Animal Hospital; Redondo Beach (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

401k with company match

Paid time off

Job summary

Pacific Animal Hospital in Redondo Beach seeks a friendly Veterinary Receptionist to greet clients, manage daily patient flow, and handle appointments with compassionate service.

The role requires 1+ years in customer service or front desk, familiarity with veterinary software, and excellent communication skills. This full-time position includes a comprehensive benefits package and ongoing teamwork in a coastal Southern California setting.

Qualifications

• 1+ years of customer service or front-desk experience preferred.
• Excellent verbal and written communication skills.
• Friendly, detail-oriented, highly organized with team-focused attitude.

Responsibilities

• Greet clients and manage daily patient flow at the front desk.
• Handle multi-line phone system and in-person interactions.
• Process transactions and payments accurately.
• Provide essential information about services and answer client questions.

Skills

Customer service

Phone system management

Verbal & written communication

Team player

Tools

IDEXX Neo

Veterinary practice software

Job description

Veterinary Receptionist / Customer Service Representative

Pacific Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 21 - $25 per hour, for each hour worked
• This is a flexible full-time position, with a 4/10 schedule and availability needed Monday-Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, or reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially IDEXX Neo, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose Pacific Animal Hospital?

Pacific Animal Hospital is a 4-doctor small-animal practice with 1 credentialed technician caring for dogs and cats. The hospital provides comprehensive general veterinary care, with digital X-ray and dental radiography, ultrasound, laser therapy, acupuncture, and modern diagnostic capabilities. Team members can gain experience across wellness care, diagnostics, dentistry, and surgery while working in a Southern California coastal community. Redondo Beach offers an active waterfront, beautiful beaches, local restaurants, shops, outdoor spaces, and the iconic Redondo Beach Pier, making it an appealing location for someone who wants a coastal lifestyle while staying within the Los Angeles area.

Pay Range

$21 - $25 USD

Pacific AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.