Veterinary Receptionist — Client Services & Scheduling (FT)

Bay Animal Hospital; Manhattan Beach (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Bay Animal Hospital in Manhattan Beach, CA is seeking an outgoing Veterinary Receptionist to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones while delivering compassionate client service.

This full-time role requires 2+ years in veterinary customer service and proficiency with scheduling, payments, and teamwork. The position offers a comprehensive benefits package and a supportive work environment near the beach.

Qualifications

• 2+ years in veterinary customer service or reception
• Experience with veterinary practice management software, preferably ImproMed
• Excellent verbal and written communication skills
• Ability to provide compassionate, professional service to clients in routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars

Responsibilities

• Greet clients and serve as the welcoming face of the hospital
• Manage scheduling and daily patient flow
• Answer multi-line phone system and assist in-person clients
• Process transactions and maintain accurate financial records
• Provide information about services and help clients navigate their visits

Skills

Multi-line phones

Customer service

Communication skills

Scheduling appointments

Payment processing

Team collaboration

Tools

ImproMed

Job description

Bay Animal Hospital in Manhattan Beach, CA is seeking an outgoing Veterinary Receptionist to be the welcoming face of our hospital. You will manage appointments, patient flow, and multi-line phones while delivering compassionate client service.

This full-time role requires 2+ years in veterinary customer service and proficiency with scheduling, payments, and teamwork. The position offers a comprehensive benefits package and a supportive work environment near the beach.