Vet Hospital Front Desk Concierge

Petco; Maricopa (AZ); On-site; USD 19,000 - 28,000; Full time

Job summary

Petco Veterinary Hospital in Maricopa, AZ is seeking a friendly Receptionist to be the first and last point of contact for clients and their pets. You will manage phone calls, greet visitors, and help keep the front desk running smoothly.

The role emphasizes compassionate customer service, clear communication, and teamwork in a Vetco Total Care setting. A high school diploma and at least one year in a veterinary or customer-facing role are required.

Qualifications

• High school diploma is a requirement.
• At least 1 year of experience in veterinary practice or a customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate, professional, and able to stay calm during stressful situations.
• Exceptional telephone and computer skills.
• Preferred: experience using a Practice Management System.

Responsibilities

• Answer the practice phone and route calls.
• Schedule and manage appointments.
• Greet visitors and clients, and notify staff on arrival.
• Monitor wait times and assist during busy periods.
• Support training and knowledge sharing.
• Keep the waiting area clean and stocked.
• Confirm appointments via client’s preferred method.
• Provide backup support to technical staff as needed.

Education

High school diploma

Tools

Practice Management System

Job description

Petco Veterinary Hospital in Maricopa, AZ is seeking a friendly Receptionist to be the first and last point of contact for clients and their pets. You will manage phone calls, greet visitors, and help keep the front desk running smoothly.

The role emphasizes compassionate customer service, clear communication, and teamwork in a Vetco Total Care setting. A high school diploma and at least one year in a veterinary or customer-facing role are required.