Vet Front Desk & Client Care Specialist

United Veterinary Care; Blue Springs (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off (PTO)

401K with company match

Medical, Vision and Dental Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Referral Bonus Program

DailyPay on Demand

Employee Discounts

Job summary

Blue Springs Animal Hospital & Pet Resort in Blue Springs, MO is seeking a full-time Client Service Representative (CSR) to join our AAHA-accredited hospital. CSRs serve as the client’s first and last impression, greeting visitors, handling calls, and ensuring smooth front desk operations while supporting our veterinary team.

The ideal candidate has at least one year of customer service experience, strong communication skills, and the ability to handle stressful situations with patience and a

Qualifications

• High School Diploma or GED required.
• At least one year of customer service experience required.
• Experience as a doctor’s assistant is a bonus (in human or veterinary medicine).
• General computer skills and ability to learn multiple programs.
• Excellent communication skills and the ability to problem solve.
• Ability to handle stressful situations and prioritize tasks effectively.
• Team player, have patience and maintain a positive attitude.
• Must be able to lift up to 30 pounds.

Responsibilities

• Greet and welcome each visitor and assess their needs.
• Handle incoming phone calls/emails and determine the urgency.
• Perform client check-ins and check-outs, including reviewing invoices.
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress.
• Process and document financial transactions accurately.
• Schedule appointments based on client expectations, patient medical requirements and clinic needs.
• Manage emergency situations and walk-ins.
• Respond to online requests for products, prescriptions or client questions in a timely manner.
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas.
• Recommend products available to clients through our facilities.

Skills

Customer service

Communication skills

Problem solving

Team player

Physical ability

Stress management

Multi-program learning

Education

High school diploma

Job description

Blue Springs Animal Hospital & Pet Resort in Blue Springs, MO is seeking a full-time Client Service Representative (CSR) to join our AAHA-accredited hospital. CSRs serve as the client’s first and last impression, greeting visitors, handling calls, and ensuring smooth front desk operations while supporting our veterinary team.

The ideal candidate has at least one year of customer service experience, strong communication skills, and the ability to handle stressful situations with patience and a