Vet Client Experience Specialist

Main Street Veterinary Hospital; Cornelius (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Main Street Veterinary Hospital in Cornelius, NC is seeking a full-time Client Service Representative to be the first voice and face for clients. You will answer phones, manage the schedule, coordinate with our medical team, and handle payments with confidentiality, all while delivering compassionate care to both pets and their people.

We value warmth, clarity, and attention to detail. If you enjoy helping people and animals and can stay calm under pressure, we’d love to meet you at Main Street

Qualifications

• Previous customer service experience, especially in veterinary, medical, hospitality, or client-facing roles.
• Willingness to learn veterinary terminology and hospital procedures.
• Ability to manage multiple tasks with accuracy and attention to detail.

Responsibilities

• Answer phones and greet clients warmly.
• Manage the schedule and coordinate with the medical team.
• Handle client records, payments, and confidential information.
• Carefully listen to client needs and gather critical details.
• Communicate clearly with clients and team, following through on next steps.

Skills

Warm, personable communication

Customer service excellence

Active listening & information-gather

Organized & detail-oriented

Compassionate in tough conversations

Team player

Job description

Main Street Veterinary Hospital in Cornelius, NC is seeking a full-time Client Service Representative to be the first voice and face for clients. You will answer phones, manage the schedule, coordinate with our medical team, and handle payments with confidentiality, all while delivering compassionate care to both pets and their people.

We value warmth, clarity, and attention to detail. If you enjoy helping people and animals and can stay calm under pressure, we’d love to meet you at Main Street