Full-Time Client Service Representative

All Care Veterinary Network; Social Circle (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Supportive, experienced team

Opportunity to make a meaningful impact

Work in a modern, well-equipped veterinary practice

Job summary

All Care Veterinary Network, located in Social Circle, Georgia, is seeking a Client Service Representative (CSR) to join our dedicated front desk team. As the first point of contact for our clients, you will be instrumental in creating a welcoming atmosphere while supporting hospital operations.

The ideal candidate has a high school diploma, and experience in customer service or veterinary settings is preferred. This position offers a chance to work in a modern and compassionate environment dedicated to pet care.

Qualifications

• Previous experience in a receptionist, administrative, or customer service role preferred.
• Experience in a veterinary setting is a plus.
• Ability to remain calm and compassionate in stressful situations.

Responsibilities

• Greet clients and patients warmly and professionally in person and over the phone.
• Schedule and confirm appointments using AVA, Pulse, and other clinic systems.
• Check-in and check-out clients, including processing payments and invoicing.

Skills

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficient in basic computer skills

Education

High school diploma or equivalent

Job description

Are you a friendly, organized, and compassionate professional who loves pets and people? Social Circle Veterinary Hospital is looking for a Client Service Representative (CSR) to join our front desk team! As the face and voice of our veterinary clinic, you’ll play a key role in creating a warm, welcoming experience for our clients and supporting the day-to-day operations of the hospital.

About Us

Social Circle Veterinary Hospital (SCVH) is a community-focused companion animal veterinary hospital serving Walton, Newton, Morgan, and the surrounding areas. We specialize in the care of dogs and cats, offering both routine and advanced veterinary services. As part of the All Care Veterinary Network, we’re committed to providing exceptional care backed by the latest in veterinary technology.

What You'll Do:

As a Client Service Representative, your responsibilities will include:

• Greet clients and patients warmly and professionally in person and over the phone. Schedule and confirm appointments using AVA, Pulse, and other clinic systems.
• Answer phones, respond to inquiries, and relay messages accurately to appropriate staff.
• Check-in and check-out clients, including processing payments and invoicing. Maintain and update client and patient records.
• Provide general information about services, treatments, and policies.
• Inform clients about our Pet Prime wellness plans and assist with enrollments or inquiries.
• Handle incoming and outgoing correspondence.
• Assist with maintaining a clean reception area and front lobby.
• Collaborate with veterinary assistants, technicians, and veterinarians to ensure efficient clinic flow.

Qualifications:

• High school diploma or equivalent is required.
• Previous experience in a receptionist, administrative, or customer service role preferred.
• Experience in a veterinary setting is a plus. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities.
• Proficient in basic computer skills.
• Ability to remain calm and compassionate in stressful situations. Love for animals and commitment to their care.

Why Join Us?

• Spportive, experienced team
• Opportunity to make a meaningful impact in the lives of pets and their people
• Work in a modern, well-equipped veterinary practice

Ready to join a team that truly cares?

Apply today and become a part of our mission to provide compassionate, expert care to every patient we see.