Veterinary Client Experience Specialist

VCA Animal Hospitals, Inc; Brockton (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Employee pet discounts

Job summary

VCA North Main Street Veterinary Clinic in Brockton, MA is seeking an experienced Client Service Representative to be the friendly face of our AAHA-accredited, multi-doctor practice. You will handle front-desk tasks and ensure exceptional client and patient experiences.

We value a professional, teachable team member who can train with us while delivering scheduling, payments, product recommendations, and basic pet care guidance.

Qualifications

• Strong customer service orientation.
• Ability to schedule and confirm appointments.
• Ability to present fees and process payments.
• Willingness to learn and train.
• Comfort educating clients on general pet care basics.

Responsibilities

• Provide exceptional customer service at the front desk.
• Schedule and confirm client appointments.
• Place outbound follow-up calls and contact prospective clients.
• Explain service fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on general pet care.
• Maintain medical records and correspondence.
• Keep the front office neat and organized.

Skills

Customer service

Appointment scheduling

Payment processing

Product and service recommendations

Client education

Medical records management

Team collaboration

Job description

VCA North Main Street Veterinary Clinic in Brockton, MA is seeking an experienced Client Service Representative to be the friendly face of our AAHA-accredited, multi-doctor practice. You will handle front-desk tasks and ensure exceptional client and patient experiences.

We value a professional, teachable team member who can train with us while delivering scheduling, payments, product recommendations, and basic pet care guidance.