Client Service Representative

Pet Services of Washington, P.S.; Newark (DE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Employee pet care discounts

Growth opportunities

Supportive team culture

Job summary

Pet Services of Washington, P.S. in Newark, DE is seeking a Veterinary Client Service Representative to greet clients, schedule appointments, handle payments, and support the veterinary team on the front desk. The role emphasizes friendly service, professionalism, and smooth daily operations.

Applicants should have strong communication skills, the ability to multitask, and empathy when working with clients and their pets. Veterinary or medical office experience is preferred.

Qualifications

• : Previous customer service experience preferred; veterinary or medical office experience preferred
• :
• Strong computer skills and ability to learn practice management software
• :Excellent verbal and written communication skills
• :Ability to multitask and remain organized in a fast-paced environment
• :Comfortable handling sensitive or emotional situations with empathy and professionalism

Responsibilities

• Greet clients and patients warmly, providing a positive and professional first impression
• Answer incoming calls, schedule appointments, and address client inquiries
• Manage appointment flow to support efficiency for the medical team
• Accurately enter and update patient and client information in the computer system
• Process payments, invoices, and financial transactions
• Communicate clearly with veterinarians, technicians, and kennel staff to ensure continuity of care
• Provide clients with information regarding services, treatments, and general pet care
• Handle multiple tasks simultaneously while maintaining attention to detail
• Assist with administrative duties such as filing, email communication, and record keeping
• Maintain a clean, organized front desk and lobby area

Skills

Customer service

Communication

Multitasking

Empathy

Professional demeanor

Tools

Practice management software

Job description

We are seeking a friendly, organized, and compassionate Veterinary Client Service Representative to serve as the first point of contact for our clients and patients. This role is vital in creating a welcoming experience while ensuring efficient communication and smooth daily operations. The ideal candidate excels in customer service, multitasking, and maintaining a calm, professional demeanor in a fast-paced environment.

Key Responsibilities

• Greet clients and patients warmly, providing a positive and professional first impression
• Answer incoming calls, schedule appointments, and address client inquiries
• Manage appointment flow to support efficiency for the medical team
• Accurately enter and update patient and client information in the computer system
• Process payments, invoices, and financial transactions
• Communicate clearly with veterinarians, technicians, and kennel staff to ensure continuity of care
• Provide clients with information regarding services, treatments, and general pet care
• Handle multiple tasks simultaneously while maintaining attention to detail
• Assist with administrative duties such as filing, email communication, and record keeping
• Maintain a clean, organized front desk and lobby area

Qualifications

• Previous customer service experience preferred; veterinary or medical office experience preferred
• Strong computer skills and ability to learn practice management software
• Excellent verbal and written communication skills
• Ability to multitask and remain organized in a fast-paced environment
• Comfortable handling sensitive or emotional situations with empathy and professionalism

Key Attributes

• Friendly, approachable, and compassionate
• Strong attention to detail and organizational skills
• Team-oriented with a collaborative mindset
• Reliable and punctual
• Ability to remain calm under pressure

Benefits

• Competitive pay
• Opportunities for growth and advancement
• Employee pet care discounts
• Supportive, team-oriented workplace culture

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.