Pet-First Client Care Specialist

Main Street Veterinary; Cornelius (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Main Street Veterinary is seeking a full-time Client Service Representative to welcome clients and their pets, answer calls, schedule appointments, and support the medical team. This on-site role emphasizes compassionate communication and accurate records handling.

You'll need warmth, reliability, and the ability to balance multiple tasks with careful attention to detail in a busy hospital environment. Training on our software and veterinary terminology will be provided.

Qualifications

• Previous customer service or front-desk experience preferred.
• Able to handle multiple tasks and prioritize.
• Comfort with veterinary terminology is a plus.
• Willingness to learn software and hospital processes.

Responsibilities

• Answer phones and greet clients and their pets.
• Manage the schedule and patient flow.
• Coordinate with the medical team and maintain records.
• Process payments and keep client information confidential.
• Ensure a warm, compassionate, and professional client experience.

Skills

Warm, personable service

Clear communicator

Organized and detail-oriented

Problem solving

Team player

Job description

Main Street Veterinary is seeking a full-time Client Service Representative to welcome clients and their pets, answer calls, schedule appointments, and support the medical team. This on-site role emphasizes compassionate communication and accurate records handling.

You'll need warmth, reliability, and the ability to balance multiple tasks with careful attention to detail in a busy hospital environment. Training on our software and veterinary terminology will be provided.