Vet Care Concierge: 2nd Shift Support

The Ohio State University; North Carolina; On-site; USD 23,000 - 30,000; Full time

Job summary

The Ohio State University’s Veterinary Medical Center is seeking a Veterinary Customer Services Representative for the second shift (32 hours per week) to support the Small Animal Reception team. The role involves front-line client services, calls, and admissions using the hospital system.

Evening and weekend hours offer shift differential; holidays are required on a rotating schedule. A background check is required prior to start.

Qualifications

• High School graduate or equivalent.
• 1 year of relevant experience required.
• 2-4 years of relevant experience preferred.
• 2 years of experience in a customer service, healthcare or veterinary care environment preferred.
• Background in customer services, insurance verification and/or veterinary practice customer services.
• Ability to work in a self-directed manner while interacting with customers, visitors, clinicians, technicians, and all other medical center faculty and staff.
• Experience in analyzing and interpreting information and with electronic medical records systems and/or at least experience operating computers.

Responsibilities

• Respond to routine, complex and medical emergency situations in professional manner.
• Answer and direct internal and external calls appropriately.
• Create accurate day-to-day admitting information through hospital computer system.
• Resolve routine problems and complex situations using appropriate medical terminology, office practices and procedures, and established customer service principles.
• Maintain safe and accurate money handling practices and abiding by all university privacy standards.
• Other duties as assigned.

Job description

The Ohio State University’s Veterinary Medical Center is seeking a Veterinary Customer Services Representative for the second shift (32 hours per week) to support the Small Animal Reception team. The role involves front-line client services, calls, and admissions using the hospital system.

Evening and weekend hours offer shift differential; holidays are required on a rotating schedule. A background check is required prior to start.