Versatile Office Specialist — Customer Service & Admin

Cook's Pest Control, Inc.; Vestavia Hills (AL); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan with Company M

Paid Time Off – Vacation/Sick Time + H

Holidays

Mentorship & Advancement opportunities

Job summary

Cook’s Pest Control, Inc. is seeking an Office Specialist to handle daily clerical tasks and deliver exceptional customer service in a busy office environment.

You will support customer service, accounting, HR, and office management functions, ensuring accurate data entry, smooth processes, and timely communications. The role requires strong computer skills with MS Office, solid organizational abilities, and the capacity to multitask while maintaining high attention to detail.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service skills.
• Proficient with Microsoft Office Suite.
• Strong organizational and multitasking abilities.

Responsibilities

• Answer incoming customer calls and route calls to the appropriate department.
• Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.
• Process customer payments received and complete daily bank deposits.
• Process vendor invoices and submit payments.
• Monitor past due accounts and contact customers for collections.
• Forward accounts to collections agency as needed.
• Complete full hiring and onboarding processes for new employees.
• Assist employees with general HR/Benefits questions.
• Process monthly employee changes including pay rate and status changes.
• Complete termination process for exiting employees.
• Manage Workers’ Compensation and Auto Insurance claims.
• Complete monthly warehouse and office supply orders.
• Order business cards.

Skills

Customer service

Microsoft Office

Organizational skills

Communication skills

Attention to detail

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Cook’s Pest Control, Inc. is seeking an Office Specialist to handle daily clerical tasks and deliver exceptional customer service in a busy office environment.

You will support customer service, accounting, HR, and office management functions, ensuring accurate data entry, smooth processes, and timely communications. The role requires strong computer skills with MS Office, solid organizational abilities, and the capacity to multitask while maintaining high attention to detail.