Multi-Role Office Specialist: Customer Care & Admin

Cook's Pest Control, Inc.; Jackson (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

401(k) Retirement Plan with Company # 

Paid Time Off – Vacation/Sick Time +)_

Mentorship & Advancement opportunities

Job summary

Cook’s Pest Control, Inc. is seeking an Office Specialist to handle day-to-day office functions and provide excellent customer service. The role spans receptionist duties through basic HR and accounting tasks to support a busy regional office.

You will answer calls, enter new customer data, process payments, manage payroll adjustments, support HR onboarding, and maintain office supplies. The position blends administrative work with customer interaction in a fast-paced environment.

Qualifications

• Must have excellent customer service skills.
• Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
• Must have excellent organizational skills, be able to multitask and determine priorities.
• Must have excellent attention to detail; accuracy of work is highly important.
• Must have excellent communication skills, both oral and written.

Responsibilities

• Answer incoming customer calls and route calls to the appropriate department.
• Complete initial new customer intake, enter basic customer information and route new customer information to the appropriate sales team member.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.
• Process customer payments received and complete daily bank deposits.
• Process vendor invoices, submit payment via credit card or submit payment request to Corporate Office as appropriate.
• Monitor past due accounts and contact customers for collections.
• Forward accounts to collections agency as needed.
• Process account write offs and termination of customer accounts as needed.
• Communicate with District Manager on completion of tasks outlined on the Daily Accounting Checklist.
• Review payroll and make adjustments as needed.
• Complete full hiring and onboarding process for new employees, including processing background checks, scheduling physical & drug screens, entering employee info into HRIS, and completing new hire paperwork.
• Assist new and current employees with general HR/Benefits questions.
• Process monthly employee changes including but not limited to pay rate and status changes.
• Complete termination process for exiting employees.
• Manage Workers’ Compensation and Auto Insurance claims.
• Complete monthly warehouse and office supply order.
• Order business cards.

Skills

Customer service

Microsoft Office

Organizational skills

Attention to detail

Communication skills

Teamwork

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Cook’s Pest Control, Inc. is seeking an Office Specialist to handle day-to-day office functions and provide excellent customer service. The role spans receptionist duties through basic HR and accounting tasks to support a busy regional office.

You will answer calls, enter new customer data, process payments, manage payroll adjustments, support HR onboarding, and maintain office supplies. The position blends administrative work with customer interaction in a fast-paced environment.