Office Specialist - Customer Service, HR & Accounting

Cook's Pest Control, Inc.; Town of Texas (WI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive Pay!

401(k) Retirement Plan with Company-Ma

Paid Time Off – Vacation/Sick Time + H

Mentorship & Advancement opportunities

Job summary

Cook’s Pest Control, Inc. is seeking an Office Specialist to manage day-to-day office tasks and provide excellent customer service. Responsibilities span receptionist duties, HR onboarding, and basic accounting support, with interactions across sales, payroll, vendor payments, and benefits.

The role emphasizes strong communication, organizational skills, and the ability to multitask in a busy office environment. Evening or Saturday work may be required occasionally.

Qualifications

• High School Diploma or equivalent.
• Excellent customer service skills.
• Excellent computer skills and familiarity with Microsoft Office Suite (Excel, Word, Outlook).
• Excellent organizational skills with ability to multitask and prioritize.
• Strong attention to detail; accuracy is essential.
• Excellent oral and written communication skills.
• Ability to work well independently and as part of a team.

Responsibilities

• Answer incoming customer calls and route to the appropriate department.
• Enter new customer information and support sales team with intake.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.
• Process customer payments and daily bank deposits.
• Process vendor invoices and make payments; coordinate with Corporate Office.
• Monitor past due accounts and pursue collections as needed.
• Process account write-offs and terminations as needed.
• Communicate with District Manager on Daily Accounting tasks.
• Review payroll and make adjustments as needed.
• Complete full hiring and onboarding for new employees, including background checks and onboarding.
• Assist employees with HR/Benefits questions.
• Process monthly employee changes (pay rate, status).
• Complete termination process for exiting employees.
• Manage Workers’ Compensation and Auto Insurance claims.
• Order monthly warehouse and office supplies.
• Order business cards.

Skills

Customer service

Microsoft Office

Organizational skills

Attention to detail

Communication skills

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Cook’s Pest Control, Inc. is seeking an Office Specialist to manage day-to-day office tasks and provide excellent customer service. Responsibilities span receptionist duties, HR onboarding, and basic accounting support, with interactions across sales, payroll, vendor payments, and benefits.

The role emphasizes strong communication, organizational skills, and the ability to multitask in a busy office environment. Evening or Saturday work may be required occasionally.