Office & HR Admin Specialist

Cook's Pest Control, Inc.; Kenilworth Estates (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Cook’s Pest Control, Inc. is seeking an Office Specialist to handle day-to-day office duties and provide excellent customer service. Responsibilities span customer service, accounting, HR, and office management, including onboarding new employees, processing payments, and maintaining records.

The role requires strong computer skills with MS Office, attention to detail, and the ability to multitask in a busy office environment. Occasional after-hours work and sitting at a computer are expected.

Qualifications

• Must have excellent customer service skills.
• Must have excellent computer skills and be familiar with Microsoft Office Suite (Excel, Word, and Outlook).
• Must have excellent organizational skills, be able to multitask and determine priorities.
• Must have excellent attention to detail; accuracy of work is highly important.
• Must have excellent communication skills, both oral and written.
• Must be able to work well both independently and as part of a team.

Responsibilities

• Answer incoming customer calls and route to the appropriate department.
• Complete initial new customer intake, enter basic customer information and route to the sales team.
• Respond to customer account and billing questions or concerns.
• Contact customers regarding invalid payments and funding sources.
• Process customer payments and complete daily bank deposits.
• Process vendor invoices and submit payments.
• Monitor past due accounts and contact customers for collections.
• Process account write offs and termination of accounts.
• Communicate with District Manager on Daily Accounting Checklist tasks.
• Review payroll and make adjustments as needed.
• Complete full hiring and onboarding for new employees, including background checks and onboarding paperwork.
• Assist employees with general HR/Benefits questions.
• Process monthly employee changes and terminations.
• Manage Workers’ Compensation and Auto Insurance claims.
• Complete monthly warehouse and office supply orders.
• Order business cards.

Skills

Customer service

Communication

Organization

Multitasking

Attention to detail

Teamwork

Independent work

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Cook’s Pest Control, Inc. is seeking an Office Specialist to handle day-to-day office duties and provide excellent customer service. Responsibilities span customer service, accounting, HR, and office management, including onboarding new employees, processing payments, and maintaining records.

The role requires strong computer skills with MS Office, attention to detail, and the ability to multitask in a busy office environment. Occasional after-hours work and sitting at a computer are expected.