Administrative Specialist - Customer Service + HR/Accounting

Cook's Pest Control, Inc.; Knoxville (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive Pay

401(k) Retirement Plan with Company匹

Paid Time Off – Vacation/Sick Time +H

Mentorship & Advancement opportunities

Job summary

Cook’s Pest Control, Inc. is seeking an Office Specialist to manage daily office tasks and deliver exceptional customer service. The role includes reception, basic HR duties, and accounting responsibilities in a fast-paced office environment.

You will handle calls, data entry for new clients, billing inquiries, payments, payroll adjustments, and general office duties, supporting team collaboration.

Qualifications

• Demonstrated customer service skills and professional demeanor.

Responsibilities

• Answer incoming customer calls and route to the appropriate department.
• Complete initial new customer intake and enter basic customer information.
• Respond to customer account and billing questions or concerns.
• Process customer payments and complete daily bank deposits.
• Process vendor invoices and submit payments as needed.
• Monitor past due accounts and contact customers for collections.

Skills

Customer service

Organizational skills

Multitasking

Attention to detail

Verbal & written communication

Teamwork

Independent work

Education

High School Diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Cook’s Pest Control, Inc. is seeking an Office Specialist to manage daily office tasks and deliver exceptional customer service. The role includes reception, basic HR duties, and accounting responsibilities in a fast-paced office environment.

You will handle calls, data entry for new clients, billing inquiries, payments, payroll adjustments, and general office duties, supporting team collaboration.