Event Guest Experience Specialist (Flexible Hours)

HOB Entertainment, LLC; Boston (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare

Vacation

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave

Job summary

Live Nation Entertainment is seeking an Event Staff member for MGM Music Hall Fenway to enhance guest experiences through proactive service and clear communication. You will greet guests, provide venue information, assist with programs, and help maintain safety and order throughout shifts at the venue.

The role emphasizes teamwork, adaptability, and the ability to work evenings and weekends, with opportunities to support various departments during peak times.

Qualifications

• High School Diploma or equivalent.
• At least 2 years in Guest Service and communications.
• Creative thinker and problem solver.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs+ and occasional sitting.
• Ability to work late hours.
• Flexible schedule.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Look for ways to proactively assist the guest to ensure they have an enjoyable experience.
• Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
• Direct restroom and concessions lines, as needed, to shorten guest waiting times.
• Assist in resolving guest complaints.
• Work staff entrance and give out employee badges.
• Help maintain PPE and sanitization inventory.
• Report maintenance and cleaning issues to the respective department manager in a timely manner.
• May fill in temporarily with a department to support staffing levels during peak or break times.
• Greet guests as they enter and leave the venue.
• May also distribute advertising flyers.
• Check restrooms frequently to make sure guests' lines are moving and alert the cleaning when necessary.
• Keep records of inquiries, complaints, or comments.
• Help with VIP programming under the direction of the Operations Manager.
• Report maintenance and cleaning issues during a show to the respective department manager.
• Monitor and log lost and found items.
• Ensure guest safety through proactive personal interaction and removing hazards in the area of responsibility.
• Check identification of any guest who appears to be under 30 years of age who is drinking alcoholic beverages inside the venue.
• Prevent and resolve altercations among guests.
• Maintain control by circulating through your work area throughout the shift.
• Set up area before opening (stanchions, table configuring, etc.).
• Keep interior and exterior of the venue clear and safe, cleaning spills and removing food, trash or other obstacles, before, during and after the shift.

Skills

Guest service

Communication

Problem solving

Teamwork

Verbal & written communication

Education

High School Diploma or equivalent

Job description

Live Nation Entertainment is seeking an Event Staff member for MGM Music Hall Fenway to enhance guest experiences through proactive service and clear communication. You will greet guests, provide venue information, assist with programs, and help maintain safety and order throughout shifts at the venue.

The role emphasizes teamwork, adaptability, and the ability to work evenings and weekends, with opportunities to support various departments during peak times.