Part-Time Front-of-House Guest Services Associate

HOB Entertainment, LLC; Boston (MA); On-site; USD 23,000 - 32,000; Part time

Job summary

Live Nation Entertainment's Guest Services at Citizens House of Blues Boston is seeking outgoing staff to greet guests, answer questions, and help ensure an exceptional experience during events. This part-time role includes duties such as ushering, ticket scanning, line control, and ADA assistance.

Requirements include a high school diploma or equivalent, at least 2 years in customer service, ability to work nights and weekends, and a flexible schedule. Bilingual skills are a plus.

Qualifications

• High school diploma or equivalent.
• Ability to work nights and weekends.
• At least 2 years of customer service experience.
• Flexible schedule.
• Position requires constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs.
• A strong sense of teamwork and ability to execute responsibilities.
• Excellent verbal, written, and communication skills.
• Acceptance of all venue events which includes various cultures, music & art forms.

Responsibilities

• Greet guests as they enter and exit the venue.
• Communicate venue policies and procedures to guests as they enter the venue.
• Be proactive to ensure the guests have an exceptional experience.
• Act as a helpful customer facing staff member, being able to answer questions about upgrades, merchandise, and ADA accommodations.
• Direct restroom and coat check lines to shorten guest waiting times.
• Be the primary point of contact in resolving guest concerns.
• Accept guest inquiries, complaints, and comments and provide them to a manager on duty.
• Report maintenance and cleaning issues to the appropriate department manager.
• Assist in other departments to support staffing levels during peak or break times.
• Support VIP programs as directed by a manager on duty.
• Set-up and break down stanchions, tables, signage, etc. in areas inside & outside the venue.
• Adhere to safety & security protocols to ensure the safety & security of guests, staff, and artists.

Skills

Customer service

Teamwork

Flexible schedule

Communication

Education

High school diploma or equivalent

Job description

Live Nation Entertainment's Guest Services at Citizens House of Blues Boston is seeking outgoing staff to greet guests, answer questions, and help ensure an exceptional experience during events. This part-time role includes duties such as ushering, ticket scanning, line control, and ADA assistance.

Requirements include a high school diploma or equivalent, at least 2 years in customer service, ability to work nights and weekends, and a flexible schedule. Bilingual skills are a plus.