Vendor Sales & Customer Experience Manager

Macy's, Inc.; New York (NY); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Career development

Volunteer opportunities

Job summary

Macy's in New York is seeking a Manager of Sales & Customer Service to lead a dynamic team and elevate the customer experience on the sales floor. You will drive loyalty initiatives, coach staff, and ensure Macy’s standards are upheld while fostering a welcoming, high-energy environment.

The role emphasizes coaching, talent development, and cross-functional collaboration across OMNI, Style, and Asset Protection, with a flexible schedule to cover peak hours.

Qualifications

• Candidates with a bachelor’s degree or equivalent work experience in retail leadership are encouraged to apply.
• 3–5 years of management experience in retail is required.
• Ability to lift and move standard store equipment and merchandise as needed.

Responsibilities

• Build and lead a productive, enthusiastic team delivering memorable shopping experiences.
• Exceed sales goals through coaching, recognition, and productivity optimization.
• Utilize Sales and Star Rewards data to improve results and recognize colleagues.
• Manage selling support including stockroom, signing, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection operations.
• Conduct talent analysis and establish career progression plans for key roles.
• Fill open positions, prioritizing internal candidates in Customer Experience and Specialized Selling.
• Interview, hire, train, coach, and discipline staff to meet performance expectations.
• Foster inclusion and authentic connections with colleagues and customers.
• Work a flexible retail schedule including days, evenings, holidays, and weekends.

Skills

Leadership

Customer Service

Sales Management

Analytical Skills

Operational Management

Cross-functional Support

Talent Development

Conflict Resolution

Communication Skills

Technical Proficiency

Education

Bachelor's degree or equivalent

High School diploma or equivalent

Tools

Microsoft Office

Handheld devices

Job description

Macy's in New York is seeking a Manager of Sales & Customer Service to lead a dynamic team and elevate the customer experience on the sales floor. You will drive loyalty initiatives, coach staff, and ensure Macy’s standards are upheld while fostering a welcoming, high-energy environment.

The role emphasizes coaching, talent development, and cross-functional collaboration across OMNI, Style, and Asset Protection, with a flexible schedule to cover peak hours.