Vending Services — Customer Success & Accounts Lead

Canteen North America; Colorado Springs (CO); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Company vehicle provided

Competitive compensation

Comprehensive benefits package

Job summary

Canteen North America is seeking a Customer Service Manager (Vending) to deliver exceptional customer experience while overseeing account management and daily service operations. You will be the primary client contact, support route drivers and branch operations, and drive retention and growth.

The ideal candidate is customer-focused, organized, and proactive with strong relationship-building and problem-solving skills.

Qualifications

• Bachelor's degree preferred in Business, Hospitality, Operations, Marketing, or related field.
• 3+ years of customer service, account management, vending, food service, retail, or related experience.
• Strong customer service, communication, and organizational skills.
• Ability to analyze performance metrics and implement improvement plans.
• Proficient in Microsoft Office and reporting systems.
• Valid driver's license and ability to travel regularly to customer locations.

Responsibilities

• Conduct site visits to maintain client relationships and drive customer retention.
• Serve as the primary contact for customer inquiries, concerns, and service-related issues.
• Assist branches with new account launches and grand openings.
• Ensure compliance with local, regional, and national account standards.
• Review corporate compliance reporting and implement corrective action plans as needed.
• Partner with branch leadership to improve sales, reduce food waste, minimize out-of-stock conditions, and enhance operational performance.
• Develop and execute account-level sales growth plans to increase revenue and profitability.
• Identify opportunities for retail pricing optimization, merchandising improvements, and new product introductions.
• Coordinate efforts to improve customer experience and increase repeat purchases.
• Ensure compliance with merchandising, pricing, and presentation standards.
• Analyze account performance through audits, reports, and quarterly evaluations.
• Collaborate with operations and leadership teams to implement best practices and continuous improvement initiatives.

Skills

Customer service

Account management

Vending / Food service

Communication

Organizational skills

Analytical skills

Microsoft Office

Driver's license

Travel ability

Education

Bachelor's degree preferred in Business, Hospitality, Operations, Marketing, or related field

Job description

Canteen North America is seeking a Customer Service Manager (Vending) to deliver exceptional customer experience while overseeing account management and daily service operations. You will be the primary client contact, support route drivers and branch operations, and drive retention and growth.

The ideal candidate is customer-focused, organized, and proactive with strong relationship-building and problem-solving skills.