Vending Services Customer Success Manager

Compass Group USA; Colorado Springs (CO); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Company vehicle provided

Competitive compensation

Comprehensive benefits package

Job summary

Canteen, a member of Compass Group USA, is seeking a Customer Service Manager (Vending Services) in Colorado Springs, CO. You will lead client relationships, support branches, and drive service excellence, retention, and growth.

The role emphasizes customer focus, organization, and proactive problem-solving to improve profitability and operations. A valid driver's license and regular travel are required.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 3+ years in customer service, account management, vending, food service, retail, or related experience.
• Strong customer service, communication, and organizational skills.
• Proficient in Microsoft Office and reporting systems.
• Valid driver's license and ability to travel regularly to customer locations.

Responsibilities

• Conduct site visits to maintain client relationships and drive customer retention.
• Serve as the primary contact for customer inquiries, concerns, and service-related issues.
• Assist branches with new account launches and grand openings.
• Ensure compliance with local, regional, and national account standards.
• Review corporate compliance reporting and implement corrective action plans as needed.
• Partner with branch leadership to improve sales, reduce food waste, minimize out-of-stock conditions, and enhance operational performance.
• Develop and execute account-level sales growth plans to increase revenue and profitability.
• Identify opportunities for retail pricing optimization, merchandising improvements, and new product introductions.
• Coordinate efforts to improve customer experience and increase repeat purchases.
• Ensure compliance with merchandising, pricing, and presentation standards.
• Analyze account performance through audits, reports, and quarterly evaluations.
• Collaborate with operations and leadership teams to implement best practices and continuous improvement initiatives.

Skills

Customer service

Communication

Organizational skills

Performance metrics analysis

Microsoft Office

Education

Bachelor's degree preferred in Business, Hospitality, Operations, Marketing, or related field

Tools

Reporting systems

Microsoft Office

Job description

Canteen, a member of Compass Group USA, is seeking a Customer Service Manager (Vending Services) in Colorado Springs, CO. You will lead client relationships, support branches, and drive service excellence, retention, and growth.

The role emphasizes customer focus, organization, and proactive problem-solving to improve profitability and operations. A valid driver's license and regular travel are required.