Vehicle Diagnostics & Dealer Support Specialist

Insight Global

Renton (WA)

On-site

USD 70,000 - 95,000

Full time

6 days ago

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Job summary

Insight Global in the Greater Seattle Area seeks a Vehicle Support Specialist to join its customer support team. You will provide direct technical support to Dealer Technicians, diagnose vehicle and diesel engine issues, and use TCS 365 to track repair progress for maximum uptime.

The role requires strong customer service, knowledge of EPA/OBD, and collaboration with multiple divisions to improve tools. Employees enjoy a stable environment with opportunities to advance in a global parts provider

Qualifications

3+ years experience in vehicle and diesel engine diagnostics or 5+ years general service technician experience.
Fundamental understanding of mechanical systems and diagnostic ability.
Electrical system theory knowledge and fault diagnosis ability.
Knowledge of EPA requirements including OBD.
Strong customer service and negotiation skills; maintain certifications.
Dealership background and leadership experience is a plus.

Responsibilities

Provide direct technical support to Dealer Technicians by identifying concerns and reviewing troubleshooting results.
Provide rapid, accurate diagnostic support using TCS 365 and monitor repair progress for uptime.
Support engine applications requiring approvals or government regulation; provide updates to dealers.
Collaborate with divisions to certify/test new diagnostic tools and support continuous improvement teams.