Vehicle Support Specialist

Insight Global; Renton (WA); On-site; USD 70,000 - 95,000; Full time

Job summary

Insight Global in the Greater Seattle Area seeks a Vehicle Support Specialist to join its customer support team. You will provide direct technical support to Dealer Technicians, diagnose vehicle and diesel engine issues, and use TCS 365 to track repair progress for maximum uptime.

The role requires strong customer service, knowledge of EPA/OBD, and collaboration with multiple divisions to improve tools. Employees enjoy a stable environment with opportunities to advance in a global parts provider

Qualifications

• 3+ years experience in vehicle and diesel engine diagnostics or 5+ years general service technician experience.
• Fundamental understanding of mechanical systems and diagnostic ability.
• Electrical system theory knowledge and fault diagnosis ability.
• Knowledge of EPA requirements including OBD.
• Strong customer service and negotiation skills; maintain certifications.
• Dealership background and leadership experience is a plus.

Responsibilities

• Provide direct technical support to Dealer Technicians by identifying concerns and reviewing troubleshooting results.
• Provide rapid, accurate diagnostic support using TCS 365 and monitor repair progress for uptime.
• Support engine applications requiring approvals or government regulation; provide updates to dealers.
• Collaborate with divisions to certify/test new diagnostic tools and support continuous improvement teams.

Skills

Vehicle diagnostics

Diesel engines

Electrical theory

Customer service

Technical certifications

Education

Technical degree

Bachelor’s degree preferred

Tools

TCS 365

MS Office

Job description

Job Description

An employer in the Greater Seattle Area is searching for a Vehicle Support Specialist to join their customer support team. This company is a global provider of aftermarket parts and services to support dealers worldwide. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world-class customer centers that deliver industry-leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers. In this role, the ideal candidate will be responsible for the following: provide direct technical support to Dealer Technicians by identifying customer concerns and reviewing prior troubleshooting results, provide rapid and accurate technical and diagnostic support using our internal case management tool TCS 365; following on repair progress to ensure maximum uptime in returning trucks to service; provide Software Support on engine applications that require special approvals, additional research or are regulated by government agencies. Provide instructions and updates to dealer technicians on these situations; work with multiple divisions to certify and test new diagnostic tools or improvements to existing tools and support continuous improvement teams; escal…

Skills and Requirements

3+ years of experience in vehicle and diesel engine diagnostics OR 5+ years of general service technician experienceFundamental understanding of mechanical systems and demonstrated ability to accurately and efficiently diagnose component and/or system failuresFundamental understanding of electrical system theory, and demonstrated ability to diagnose and troubleshoot system faultsKnowledge of industry diagnostic tools and current EPA requirements including OBD (On Board Diagnostics)Strong customer service and negotiation skillsAble to maintain technical certificationsAbility to handle multiple tasks and produce high volume/high-quality outputStrong PC skills and strong knowledge of Microsoft Office SuiteTechnical Degree and/or bachelor’s degree preferredDealership backgroundLeadership experience within tech

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].