Vehicle Service Contract Support Specialist – Fast-Paced CS

Car-Mart, Inc.; Rogers (AR); On-site; USD 19,000 - 25,000; Full time

Job summary

Car-Mart, Inc. is seeking a VSC Customer Service Representative in Rogers, AR to be a key contact for customers, vendors, repair facilities, and internal teams.

You will help ensure vehicle service contract activities are handled accurately and professionally, delivering timely updates and resolutions. In this fast-paced role, you will manage inquiries via phone and email, document repair information, track status, and collaborate to keep repairs moving smoothly.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable working with phone systems, email, and business software applications.
• Ability to interact professionally with customers, vendors, and internal teams.
• Problem-solving mindset with the ability to identify issues and elevate when appropriate.
• Dependable attendance and commitment to providing timely support.

Responsibilities

• Answer inbound calls and emails from customers, repair facilities, vendors, and internal partners.
• Provide timely updates regarding repair status, documentation requirements, next steps, and program-related questions.
• Assist with service contract inquiries, repair approvals, estimates, invoicing, maintenance documentation, and oil change program questions.
• Deliver professional and customer-focused service while helping resolve issues and concerns.
• Review, update, and document customer and repair information within company systems.
• Follow up on open requests, missing information, customer concerns, and vendor updates to help keep repairs moving forward.
• Maintain accurate records, call notes, and communication history to support visibility and accountability throughout the repair process.
• Route calls, emails, and requests to the appropriate team members when additional assistance is needed.
• Identify and elevate urgent customer concerns, vendor delays, documentation issues, or process gaps.
• Utilize business systems, reports, dashboards, and communication tools to track activity and support daily operations.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Professional phone/email interaction

Tools

Phone systems

Email software

CRM systems

Job description

Car-Mart, Inc. is seeking a VSC Customer Service Representative in Rogers, AR to be a key contact for customers, vendors, repair facilities, and internal teams.

You will help ensure vehicle service contract activities are handled accurately and professionally, delivering timely updates and resolutions. In this fast-paced role, you will manage inquiries via phone and email, document repair information, track status, and collaborate to keep repairs moving smoothly.